How to Request Payment

You can request Health Information Custodian (HIC) fees by clicking “Request HIC Fees” before releasing records.
‍Examples of HIC fees: extra page counts (per page fee), physician review of chart (hourly fee) or complete chart request.

You will be prompted with a pop-up to choose a fee amount from a dropdown. Chose the fee and click "Add". You can add as many fees as necessary. Choose all of the fees you will need to charge here.

Note: The fees and amounts available in the dropdown are set by you in the "Configurations" section of the left hand navigation. Click the "Fees" tab.‍ For more information please visit our fees support page.

If applicable, add any notes, invoice #s or special information in the text box and click "Send Note to Requester" to finalize the payment request.

You will notice that the "Release Current Records" button now says "Release Records Upon Payment" due to an outstanding payment being assessed. Click "Release Records Upon Payment" to fulfill the request and remove it from your Active Requests inbox.

PLEASE NOTE: The patient's chart will not be released until the requester completes the payment. This release happens automatically. There is no need to check on the payment status.